Accommodation agreement details
GENERAL TERMS AND CONDITIONS OF THE ACCOMMODATION AGREEMENT
- GENERAL
1.1 Application of the terms and conditions of the contract
These general terms and conditions of Rahulihomes / Rock Your Day Oy (hereinafter referred to as the "Supplier") are applied between the Supplier and the Customer when the Customer books accommodation services from the Supplier and the Supplier provides these accommodation services and any additional services related to them.
4.1 Length of stay
The reserved accommodation facilities are available to the guest no later than 16:00 on the day agreed in the accommodation agreement, unless otherwise agreed between the parties.
The accommodation must be vacated by 11:00 on the last day of the accommodation period, unless otherwise agreed between the parties.
1.2 Fees
The reservation is made via the internet or customer service and it is paid by credit card, online banking, mobile pay, or in the case of a company, you can ask the customer service about the possibility of invoicing. The invoicing fee is 9 euros. Payment is always made at the time of booking and in advance, unless otherwise agreed.
3.8. Cancellation of a booking
Unless otherwise agreed, cancellation must be made at least 7 days before the start of the accommodation. On the other hand, if you do not show up, the supplier may charge the full price of the accommodation.
If, on the other hand, the Supplier is unable to deliver the accommodation to the customer due to force majeure as defined in section 3.6, the Supplier may unilaterally cancel the reservation made. The customer must be notified of the cancellation in writing as soon as possible and all fees collected from the customer must be refunded without delay, free of interest and costs.
1.3 Cleaning
Light final cleaning of the apartment is included in the price. Additional cleanings are available as an additional service
1.4 Conclusion of the contract
The customer agrees to comply with these general terms and conditions when making a booking. The reservation becomes binding on the parties with a written reservation confirmation provided by the supplier. Before issuing the booking confirmation, the supplier may require the customer to provide a deposit, reservation or advance payment or other reasonable payment to secure its position.
1.5 Validity of the Agreement
The accommodation agreement defines the period of validity of the agreement between the parties.
1.6 Departure before the end of the stay
The agreed accommodation time cannot be shortened. If you leave before the end of your stay, you must inform the supplier and pay the agreed price for the unused time. Please note that an early departure may cause a change in the accommodation price.
- CUSTOMER'S RIGHTS AND OBLIGATIONS
2.1 Accommodated
Guest refers to a customer specified in the agreement between the parties or a natural person belonging to the customer's personnel or sphere of interest or otherwise identified by the customer, who has the right to use the supplier's accommodation and services ordered by the customer in accordance with the accommodation agreement and the general terms and conditions, and the maximum number of persons in the reservation may not be exceeded.
It is not allowed to engage in business activities at the site.
2.2 Persons entitled to use the accommodation service
The accommodation services can be used either by the customer themselves or by the customer's employee, close circle or other natural person within the customer's sphere of interest.
2.3 Customer's responsibility for the guest
The customer is responsible for fully complying with the obligations under the agreement between the parties also with regard to the guest. The customer is responsible for ensuring that the guest is aware of all instructions, conditions, obligations and restrictions concerning the use of the accommodation.
2.4 Payment obligation
The customer's payment obligation is defined in the accommodation agreement. If a third party has been notified of the payment agreed upon in the accommodation agreement, but does not make the payments, the customer is fully responsible for the payment of the fees. Ultimately, all payments are fully borne by the person who signed the accommodation agreement personally.
2.5 Security
If the supplier has required a security deposit at the time of concluding the contract, the security deposit will be returned without undue delay once the supplier has been able to verify that all contractual obligations of the accommodation and the customer have been fulfilled. No interest is paid on the collateral.
2.6 Late payments
In the event of late payment, an annual penalty interest rate of sixteen (16) percentage points will be applied, and a processing fee of twenty (20.00) euros and reasonable collection costs in excess of the processing fee will be charged for a payment reminder for a delayed invoice.
The Supplier has the right to allocate the Customer's payments first to the penalty interest and other costs and additional services before the accommodation compensation. If the customer has not paid the overdue invoices despite the payment reminder, other outstanding receivables invoiced under the accommodation agreement will also be due for immediate payment.
2.7 Compensation for damage, inconvenience and interference
The Client is obligated to compensate the Supplier in full for any damage, inconvenience or disturbance caused by the Client or the Guest, a person staying or visiting the Accommodation with the Client's permission, intentionally or through negligence or other negligent conduct, to the Accommodation, its structures, equipment, machinery, equipment or movable property, to other premises used by the Accommodation Guest or to a third party or to the property of a third party, or to the building or property where the accommodation is located.
2.8 Damage caused by a domestic animal
Any damage caused by the customer or the guest or a third party's domestic animal allowed or allowed into the accommodation by them is fully the responsibility of the customer.
2.9 Costs of final cleaning
If the accommodation facilities are not in the same condition at the end of the accommodation period as they were at the beginning of the accommodation period and the customer has not made an agreement on the final cleaning, the supplier will charge the customer for the costs of the cleaning in full.
2.10 Movable property left at the accommodation
If movable property has been left at the accommodation, the supplier will charge the customer for the costs of emptying and storing the movable property in full.
2.11. Consumption beyond reasonable and normal use
The customer is obligated to compensate the supplier for consumption that exceeds reasonable and normal use for the use of water, electricity and heat or telecommunications connections. Consumption that does not significantly exceed the typical and usual consumption volumes of housing is considered reasonable and normal.
2.12 Accuracy of the information provided
The customer is responsible for ensuring that the information provided by the customer at the time of booking is correct and up-to-date. The supplier can trust, among other things, that the contact information provided at the time of booking is correct and valid, unless the customer states otherwise in writing. The customer is obligated to notify the supplier of any changes related to the accommodation service contract without delay and in writing.
2.13 Error messages and error correction
Any remarks and complaints related to the movables, equipment and condition of the accommodation must be made without delay and no later than within one day of the start of the accommodation or the occurrence of the defect under threat of forfeiture of the right. The Supplier has the right to check the reported error and correct the errors within a reasonable time.
3.RIGHTS AND OBLIGATIONS OF THE SUPPLIER
3.1 Performing the Service
It is the supplier's responsibility to ensure that the booked accommodation is available to the customer during the agreed period. The supplier delivers the equipment and additional services ordered by the customer as agreed. The customer is not exempt from payment liability even if they do not use the additional services they have ordered.
The Supplier is responsible for ensuring that the accommodation is in such a condition at the beginning of the accommodation period as the customer can reasonably expect taking into account the age of the accommodation, the number of apartments in the area, the Supplier's description of the accommodation and other local circumstances, unless otherwise agreed in writing. The Supplier is responsible for the normal, normal and reasonable wear and tear of the accommodation and its equipment, the functionality of the service and the costs arising from these.
3.2 Replacement accommodation
If, exceptionally, the Supplier is unable to offer the reserved accommodation or if the use of alternative accommodation is necessary for some other important and justified reason, the Supplier has the right to assign a similar accommodation facility to the Guest without incurring additional costs to the Client.
3.3 Price changes
After the conclusion of the contract, the Supplier has the right to increase the price of the agreed accommodation service on the following grounds:
– legislative changes and decisions by public authorities that affect the price of accommodation,
– a general change in costs, or
"The number of overnight stays is increasing.
The customer will be notified of any price changes in writing, and the new prices will take effect from the first day of the calendar month following the notification.
3.4 Minimum amount of repayment of security deposit or overpayment
As a rule, the supplier will not refund the remaining security or overpayment if the amount to be refunded is less than fifteen (15.00) euros.
3.5 Indemnification and limitation of liability
If the transfer of the right to use the accommodation is delayed or the quality of the accommodation has demonstrably deteriorated significantly and substantially due to an error made by the supplier, and the error or delay has not been rectified within a reasonable time, the customer is entitled to a refund and, at most, a full refund of the payment made. Under no circumstances shall the Supplier be liable for indirect or consequential damages or costs and the Customer shall not be entitled to compensation if the Supplier can prove that the error or delay is due to force majeure referred to in section 3.6 below or to a request or prohibition or order of an authority referred to in section 3.7.
3.6 Force majeure
Force majeure includes, but is not limited to, water damage, frost damage, fire, accident, illegal and legal strike, natural disaster, interruption of energy supply, power outage, water and sewerage problems, heating problems, telecommunications outage, and maintenance, repair or other work carried out by a third party. Force majeure faced by the supplier's partner or subcontractor is also considered a ground for exemption from liability for the supplier.
3.7 Government requests, prohibitions and orders
If the Supplier does not offer the Client accommodation that has already been agreed upon or unilaterally terminates the Accommodation Contract due to a prohibition or request or order issued by the authorities due to a specific customer or accommodation, the Supplier shall be entitled to charge the Client a reasonable cancellation fee of at least five hundred (500.00) euros to cover the costs.
- TERMS AND CONDITIONS
4.2 Relocation of a Guest
If the Supplier is exceptionally unable to offer the booked accommodation immediately from the agreed time or for the entire period of accommodation, or if the use of alternative accommodation is necessary for some other justified reason, the Supplier has the right to transfer the accommodation to a similar accommodation facility temporarily or for the agreed period of accommodation without any additional costs charged by the Supplier to the Customer. In this case, the Supplier shall notify the Client of the replacement accommodation in writing and no later than three (3) days before the transfer takes place. If the customer does not accept the alternative offered by the supplier or the supplier is unable to arrange another destination in accordance with the customer's reasonable wishes with reasonable measures, the supplier is released from the responsibility for arranging accommodation and the agreement is terminated, and the supplier is not liable for compensation or compensation to the customer. If the alternative accommodation is more expensive than the original agreed accommodation, the supplier is then obliged to refund the difference for a maximum of two (2) first weeks of accommodation.
4.3 Guest information obligations
Upon arrival at the accommodation at the latest, the guest must provide correct and legally required travel information or other personal information required for the activity, unless this information has been provided earlier. The guest must provide reliable proof of identity upon request.
4.4 Obligations related to the use of the accommodation
Guests can use the accommodation for normal living and overnight stays. The accommodation or part thereof may not be handed over to another or third party for use, unless this has been separately agreed with the supplier in writing.
– Any errors or omissions detected in the accommodation must always be reported to the supplier without delay
Causing disturbance and inconvenience at the accommodation is prohibited, and the accommodation guests must not disturb the residents of the neighbourhood and vicinity of the accommodation with their behaviour or activities. During your stay, you must follow good manners and the rules and regulations of the accommodation, as well as the instructions and regulations of the authorities. With regard to silence, the rules and regulations of the accommodation must be followed, and silence must be observed in any case from 22:00 until 07:00 at the latest.
At the Accommodations and other facilities of the Accommodation Not allowed to smoke or use strong fragrances that could interfere with the next guest's stay at the destination and not use narcotics or engage in activities that are punishable.
The customer is fully responsible for the costs of removing the odour nuisance caused by smoking or other odour nuisance, and the costs are invoiced in full, including the necessary work and procedures carried out by an external professional.
The guest must use and maintain the accommodation and its movable property and equipment carefully and use the accommodation, movable property and equipment only for their intended normal use.
The guest is responsible for ensuring that:
– The accommodation and common areas remain clean and comfortable,
– waste is regularly taken to the waste container and sorted, if the accommodation and its property have waste sorting,
– lights and electrical appliances are turned off and all water taps and connections are always turned off when leaving the accommodation and when the guest is sleeping,
– the doors are locked and the windows are closed every time leaving the accommodation,
– the door codes never fall into the knowledge or possession of outsiders,
– no alterations will be made to the accommodation, and
– k Pets are not allowed in the accommodation
If the Accommodation Provider has substantially or repeatedly acted in violation of the terms and conditions, the Supplier has the right to consider the Accommodation Agreement to have been violated and the Accommodation Provider may be immediately obliged to leave the Accommodation. In such a case, the customer or the host cannot claim a refund of the payments made, compensation or discount, or any other refund of the contracted price.
4.5 The guest's personal belongings
The guest(s) are responsible for their own luggage. The Supplier is not responsible for any goods or other movable property left at the accommodation or in the common areas in any way. The Supplier shall not be liable for any damage to or loss of the vehicle in the parking area or the property inside it.
4.6 Supplier's right of access to the accommodation
In order to monitor the condition and maintenance of the accommodation, the guest must immediately allow a representative of the supplier to visit the property in order to monitor its condition and use.
If necessary, the supplier's representative or a third party, such as the owner of the accommodation facility, the property manager of the accommodation or a person authorised by the supplier, has the right to inspect the accommodation and access the accommodation for the purpose of monitoring its condition and use without the consent of the guest.
If the Customer has ordered services from the Supplier that require a visit to the accommodation, the Guest will not be given separate advance notice of the time of the visit.
4.7 Customer Service Notices
During the validity of the accommodation contract, the Supplier may send customer service notifications to the customer and the guest by email and SMS messages, reminding them of the contractual deadlines, among other things.
4.8 Condition of the accommodation and property of the guest after the end of the accommodation period
At the end of the accommodation contract period, the accommodation must be handed back to the supplier in proper condition, carefully cleaned and emptied of the guest's own belongings, unless otherwise expressly agreed with the supplier. The Supplier has the right to empty and clean the accommodation and to store or deliver the Guest's movable property for storage, if the Accommodation Provider has not handed over the Accommodation after the end of the accommodation period or it has not been possible to agree on the handover otherwise.
The movable property of the Lodger left at the accommodation will be delivered to Suomen Löytötavarapalvelu Oy, from where the items can be picked up in accordance with their own general terms and conditions. The price lists and terms and conditions are available on the website of Suomen Löytötavarapalvelu Oy at www.loytotavara.net .
The Supplier shall have the right to invoice the Customer for the handling and transfer costs of the movable property in question.
4.9 Returning property keys
The customer is responsible for returning all used keys, access permits, parking permits and other similar items when the stay at the destination ends. It is agreed with the supplier where the keys and other comparable items are to be returned.
4.10 Liability for Unreturned Keys
If the customer does not return all the keys, the supplier will charge two hundred and fifty (250.00) euros for the missing keys plus the valid amount of VAT per missing piece. The supplier invoices the customer for missing access permits, parking permits or other similar costs according to the actual costs.
The customer is aware that if the customer does not return all the keys they have received, it may lead to the re-serialization of the entire apartment or building or the locks of the housing company. If the apartment or building has to be re-serialized for a reason attributable to the customer, the supplier will invoice the customer for the costs of re-serialization and the related damages in full in addition to the lost key or keys per piece agreed above. Re-serializing locks can cost up to thousands of euros.
- CANCELLATION OF THE ACCOMMODATION AGREEMENT
5.1 Supplier's right of cancellation
The Supplier has the right to terminate the accommodation agreement during the accommodation period if it turns out that the customer or the accommodation provider is in material breach of this agreement. The contract ends immediately upon service of the notice of cancellation or later, if the supplier has announced a later date. After termination, this agreement retains its significance as the basis for calculating compensation. In addition, clause 7 of the agreement, which agrees on the applicable law and dispute resolution, will remain in force.
The Supplier has the right to terminate the contract immediately on the following grounds, among others:
–Delinquencies
– The customer or a third party who has undertaken to pay the costs of the accommodation services has been found to be unable to meet its contractual obligations or if the financial position of the customer or the guarantor has deteriorated significantly, unless the customer promptly pays the advance payment or additional security specified by the supplier.
– Transfer of the right to use the accommodation in breach of the contract
– Causing interference
– Damage to the accommodation and other facilities used by the guest
– Use of the accommodation in violation of the agreement
– Failure to comply with the rules and regulations issued by the housing company or the authorities
– Activities punishable at the accommodation
– The accommodation is essentially used for a purpose other than the normal living and overnight stay of the overnight stay, or the accommodation recipient repeatedly allows external persons who have not been designated as accommodation guests in accordance with section 4.3.
5.2 The customer's right of cancellation
The customer may terminate the accommodation contract if the supplier has not been able to rectify a material error or a material delay within the agreed time limit and the breach of contract is material. In this case, a written document is drawn up between the parties on the termination, in which the practices regarding the termination are jointly agreed upon.
- PARTIAL INVALIDITY OR INVALIDITY OF THIS AGREEMENT
If part of the agreement is or becomes invalid or void due to changes in legislation, by order of the authorities or for other reasons, the rest of the agreement is still valid.
- APPLICABLE LAW
This Agreement shall be governed exclusively by the laws of Finland, with the exception of those conflict of laws and reference rules that would give rise to the application of the other law.
The parties state that this agreement concerns the sale of accommodation services, to which the Act on residential leases does not apply.
- DISPUTE RESOLUTION
Any disputes arising from the terms of this Agreement or compliance with the Agreement shall always and primarily be resolved through amicable negotiations between the parties. If the parties do not reach an amicable solution in the matter, the matter will be resolved by the district court of the region in Finnish.